Shipping policy

At Casa Aura, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

Delivery times vary depending on your location and product availability. Most orders are delivered within 7–15 business days after shipment. Estimated delivery times are provided for reference and may vary due to external factors.

3. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before your order is completed. Promotional free shipping offers may be available from time to time.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.

5. International Shipping

Casa Aura ships to multiple countries worldwide. International delivery times may vary based on destination, customs procedures, and local courier services.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may be charged by your local authorities. These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances. If your package appears lost or significantly delayed, please contact our customer support team for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Casa Aura is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

9. Delivery Confirmation

Once a package is marked as delivered by the carrier, Casa Aura is not responsible for lost, stolen, or misplaced packages. We recommend shipping to a secure location whenever possible.

10. Contact Us

If you have any questions regarding your shipment or delivery status, please contact our customer support team. We are here to help and ensure a smooth shopping experience.